[July 25, 2014] |
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Hotel Social Customer Care 101: A Free Webinar by Lodging Interactive
PARSIPPANY, N.J. --(Business Wire)--
Lodging Interactive, a worldwide-recognized leader in social media
marketing and online reputation management exclusively servicing the
hospitality industry, is hosting a free webinar on social customer
service titled "Social
Customer Care - Is Your Hotel Listening?" on Tuesday, August 12,
2014 at 1 PM EDT.
The hour-long webinar is an eye-opening introduction into the world of
customer service on social media where 42%
of consumers expect a response in an hour -- much faster than most
hotels are equipped to handle. Hosted by Lodging Interactive Founder and
President, DJ Vallauri and Director of CoMMingle Social Media, Rosella
Virdo, the interactive webinar will cover:
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The 4 tenants of providing social customer care.
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How to use social customer service to pre-empt potentially negative
reviews on TripAdvisor.
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Observations on how major hotel brands are handling social customer
care today.
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How your hotel can increase the service levels it provides to in-house
guests via social customer care.
"Social customer service is changing, it is 24/7 and an essential part
of a hotel's online reputation" says Vallauri. "It is imperative for
hoteliers to recognize how consumers are interacting with hotels and
respond accordingly. This is the focus of our webinar discussion."
Receive valuable insight into what your guests expect from your propert
on social media. Learn more about the creative solutions, such as
Lodging Interactive's Social
Voices service, available for 24/7/365 social customer care as well
as how to best position your hotel to stay competitive.
"Social media conversations will happen with or without you. You cannot
control whether they happen, but you can control your involvement. Don't
ignore negative conversations that can spill over to TripAdvisor -- or
leave positive ones unacknowledged," says Virdo.
Registration is required. Please register
online to attend this complimentary social customer care webinar: https://attendee.gotowebinar.com/register/968792149607741441.
To learn more about Lodging Interactive's complete suite of products and
services including Social Voices powered by CoMMingle, please visit: www.lodginginteractive.com.
About Lodging Interactive
Lodging Interactive, headquartered in Parsippany, NJ, is a full-service
digital marketing and social media engagement agency exclusively
servicing the hospitality industry for more than a decade. The company
provides a portfolio of effective hotel Internet marketing services to
hundreds of hotels, resorts, ownership properties, spas and restaurants.
Clients include branded hotels from nearly every major brand as well as
prestigious, landmark independent hotels.
Through its CoMMingle Social Media Marketing Agency operating division,
the company offers hospitality focused and fully managed outsourced
hotel social media marketing customized solutions. In addition the
company offers Social Voices, the hospitality industry's first 24/7/365
day a year Social Customer Care service (www.socialvoices.com).
Lodging Interactive has been recognized as a leader by the International
Academy of Visual Arts, Interactive Media Awards, Web Marketing
Association and Travel Weekly's Magellan (News - Alert) Awards. It is a proud supporter
of the Hotel Sales & Marketing Association International (HSMAI) and is
a Preferred Vendor for Best Western International. Lodging Interactive
is a member of the American Hotel & Lodging Association (AH&LA). For
more information please contact [email protected]
or 877-291-4411 ext. 701. The company's website is located at www.lodginginteractive.com.
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