[June 23, 2015] |
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Code42 Named a 2015 Gartner & 1to1 Media Customer Experience Excellence Winner
Code42,
the leader in endpoint data protection and security for business and
enterprise, today announced it has been named a 2015 Customer Experience
Excellence winner in the "Transformational Customer Experience" category
by Gartner (News - Alert) and 1to1 Media. The award recognizes companies that
have implemented enterprise-wide, customer-focused strategies that
significantly improve business performance.
Code42 was recognized for successfully turning its customer support
function into a model for customer engagement. By migrating previously
disparate departments-quality assurance, customer support and
documentation-under an umbrella customer
experience team, the company better supports the data security needs
of its more than 37,000 business customers.
The winners were selected by a panel of judges consisting of Gartner
analysts and 1to1 Media editorial staff. Judges evaluated the nominees
based on the Eight Gartner CRM Building Blocks, 1to1 Media's criteria
for building profitable customer relationships and demonstrated
measurable improvements in customers' satisfaction, loyalty and advocacy.
"We place the customer experience above all else; keeping customers
happy requires an unwavering commitment to the highest levels of quality
coupled with an excellent customer service experience," said Josh Brix,
vice president, customer experience at Code42. "And our approach is
working-we maintain a 97 percent satisfaction rate, a testament to the
'customer first' mindset we've led with from the very beginning."
"I'm proud of our class of 2015 winners. For the first time, our winners
have outlined clear-cut goals, the ability to achieve enterprise-wide
buy-in and commitment, cross-departmental process changes, and tangible
results. Most importantly, they've elevated their customer experience to
meet consumer expectations," said Mila D'Antonio, editor-in-chief of
1to1 Media. "My hope is that organizations across all industries will
take away at least one element from these winning initiatives to
implement within their companies."
The winners will be recognized at the Gartner Customer 360 Summit in San
Diego, CA (News - Alert). All of the winners are featured on http://www.1to1media.com/cxexcellence/
and on the Gartner Customer 360 Summit website.
This honor marks the latest in a series of awards recognizing Code42 for
its accomplishments. Earlier this year, Code42 was named a Stevie
Award winner for customer service innovation and recognized by
KMWorld as one of the top 100
Companies That Matter in Knowledge Management. The company also was
named to Forbes' list of America's
Most Promising Companies for the third consecutive year. For a
complete list of Code42 achievements, visit the Honors
page on the company's website.
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About Code42
Code42
is the endpoint data protection and security company that provides
secure, integrated file sharing and backup at work, at home and
everywhere in-between. The company's award-winning products have become
the gold standard for the enterprise, trusted by the most recognized
brands in business and education, including Expedia (News - Alert), Procter & Gamble
and Harvard. Code42 is headquartered in Minneapolis and backed by Accel
Partners and Split
Rock Partners. For more information on the company and its
solutions, visit www.code42.com.
About 1to1 Media
1to1® Media is THE online destination for customer strategy
resources to help organizations optimize their customer experience and
realize the greatest value from their customers. 1to1 Media provides
resources including in-depth articles, infographics, blogs, webinars,
and whitepapers that help senior executives to drive change and make
customer-based initiatives the centerpiece of their strategies.
Tags
Code42, SharePlan, CrashPlan, endpoint backup, laptop backup, desktop
backup, workstation backup, PC backup, Windows backup, Mac backup,
enterprise endpoint backup, online backup, enterprise file sync and
share, enterprise software, EFSS, data protection and management, data
governance, endpoint data governance, information governance, cloud
software, cloud computing, SaaS (News - Alert), Gartner, 1to1 Media, Customer
Experience Excellence Awards, Transformational Customer Experience, Josh
Brix, customer champions, customer satisfaction, customer service,
advocacy, loyalty
View source version on businesswire.com: http://www.businesswire.com/news/home/20150623005594/en/
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