[October 05, 2015] |
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CEO and COO of AWeber - Email Marketing Showcase Their Customer Service Skills for National Customer Service Week
In honor of National Customer Service Week, AWeber-a
top email marketing provider ranked a
leader for customer satisfaction-shows behind the scenes video
footage of its CEO and COO inside the company's Customer Solutions
department. Tom Kulzer and Sean Cohen go one-on-one with customers to
help them grow their businesses with email marketing and give their top
tips for being a leader in customer service.
This Smart News Release features multimedia. View the full release here:
http://www.businesswire.com/news/home/20151005005524/en/
Inside the video clips, CEO Tom Kulzer and COO Sean Cohen are seen
taking incoming customer calls, assisting them with their AWeber
accounts, and offering up their email marketing expertise. The videos
reflect two of AWeber's core values instilled throughout the company's
culture--create remarkable experiences and invite feedback--plus reveals
Kulzer's and Cohen's advice for companies to provide top-notch customer
service:
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Hire people who care - Build a team of experts who will
actually take the time to understand customers' needs and will exude
passion for seeing them happy and successful with your product or
service.
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Implement company-wide customer service training - Every team
member and employee should go through extensive customer service
training. Creating remarkable customer experiences is something the
entire company should strive for no matter what department they're in.
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Invite customer feedback - Regularly solicit feedback from
customers to find out what they like and don't like.
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Listen up! - Listen to the feedback customers give, identify
consistent themes, and develop new products and features based off
those themes. At the end of the day it comes down to solving problems
for people and being able to do it quickly and efficiently.
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Create remarkable experiences - Go above and beyond by
providing knowledge that customers may not have thought to ask for.
Volunteer additional information that'll help connect the dots for
them.
"I could list a host of brands that are known for awful customer service
which shows how immensely important this aspect is for an organization,"
says Tom Kulzer. "That's why AWeber prides itself on high quality
customer service and continues to be the leader for it within the email
marketing industry."
"The nice part is that I started at AWeber in Customer Solutions," says
Cohen. "Here it is fourteen years later and, for me, taking phone calls
is always a great experience. We love talking to our customers, learning
about their businesses and being able to help them grow in any way we
can. It's just what we do here at AWeber."
Kulzer and Cohen will continue taking customer calls as part of National
Customer Service Week October 5-9. Visit the AWeber
blog and follow along on Twitter
and Facebook
to see more of AWeber's National Customer Service Week activities.
About AWeber
Founded in 1998, AWeber
is one of the world's leading email marketing providers, that helps more
than 120,000 businesses, entrepreneurs and bloggers increase sales and
profits through its suite of web-based email marketing software. For
more information, visit aweber.com,
subscribe to the AWeber
blog, or follow on Twitter
and Facebook.
View source version on businesswire.com: http://www.businesswire.com/news/home/20151005005524/en/
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