TMCNet:  ShippingEasy Named 2018 Top Small Business for Customer Service

[May 11, 2018]

ShippingEasy Named 2018 Top Small Business for Customer Service

ShippingEasy, the leading provider of cloud-based shipping, inventory management, and customer marketing solutions for e-commerce sellers of all sizes, has won the All-Star Service Team of the Year - Small Business Award presented by the National Customer Service Association (NCSA).

The All-Star Awards recognize organizations that consistently provide outstanding service to all of their customers. ShippingEasy was heralded for not only their unique customer service, but for living their mission and values, and regularly going above and beyond the normal service expectations, as well.

"One of the key factors in ShippingEasy's evolution into a one-solution e-commerce hub for order management, fulfillment, shipping, inventory management, and email marketing is world-class customer service," said Katie May, ShippingEasy's CEO. "We fully support our customers with trained experts across a broad e-commerce spectrum. That level of support coupled with always going the extra mile for our customers allowed us to win the All-Star Award, which we're very proud of."

ShippingEasy's customer success team is devoted to all aspects of customer service including:

  • Helping customers use ShippingEasy to their greatest advantage
  • Providing useful, rapid-response technical support
  • Developing flexible solutios that can be adapted to thousands of different customers' processes
  • Communicating with product and development teams to improve features and functionality based on user feedback
  • Escalating unresolved issues while maintaining ownership of issues through resolution

In its entry for the award, ShippingEasy cited several customer testimonials to showcase their service:

Your program is the best shipping platform for all shipping needs. The cherry on top is your customer service. It is the only online support that provides quick and knowledgeable support on the entire web. By far surpasses anyone else's customer service I've ever used. Supreme Sales Inc.

Your customer service is outstanding! I can always count on someone answering the phone, and solving my problem, or giving me an easier way to do things. Constitution Games, LLC

Your staff has exceptional customer service. If I have questions, ShippingEasy is a phone call away, and eager to talk me through issues/questions. Challah Connection

ShippingEasy's technical support is incredible - every question answered expertly and quickly. Buckaroo Leather Products

Founded in 1996, the National Customer Service Association is a membership organization which equips its members with the information and skills to build and nurture enduring customer relationships.

About ShippingEasy - ShippingEasy is the easiest cloud-based shipping platform on the market. With ShippingEasy, online merchants of all sizes can ship fast, with the best rates, and grow orders. Our powerful integrations with leading online marketplaces such as Amazon, eBay, Etsy (News - Alert), Walmart, Shopify, Magento, WooCommerce, and many others, allow customers to manage orders, automate shipping, track shipments, and notify recipients - in one easy-to-use platform. Complete with email marketing, customer and inventory management features, along with our industry-leading phone, chat, and email support - tens of thousands of online merchants use our award-winning software to ship fast, cheap, and to grow their businesses. ShippingEasy is a wholly-owned subsidiary of (Nasdaq: STMP). For more information, visit

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