[August 13, 2014] |
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CRM Magazine Presents Its 2014 Market Awards at the CRM Evolution Conference
NEW YORK --(Business Wire)--
CRM magazine announced the recipients of its
2014 CRM Market Awards in its August 2014 issue. The 13th
annual CRM Market Awards honor the vendors, consultants, and client
companies focused on enhancing customer experiences and relationships
through the sophisticated integration of people, processes, and
technologies.
In total, 36 vendors are recognized in this year's CRM Market Leader
Awards across 10 industry categories. Each category recognizes one
Market Winner, denoting the company receiving the highest score compared
with its peers; four Market Leaders; and a "One to Watch." Additionally, CRM
magazine honored five Influential Leaders, six Rising Stars, and four
CRM Elite implementation awards.
The CRM Market Awards are given to recognize individuals and companies
that have performed at the highest level, shaping the industry and
pushing it forward.
"CRM magazine is happy to recognize excellence in customer
relationship efforts in our 2014 CRM Market Awards. These companies and
individuals are bringing customer experiences to new heights by
streamlining business processes, maximizing profitability, and providing
more value to customers," said David Myron, CRM magazine's
editorial director.
Recipients of the CRM Market Leader Awards were determined through an
extensive process and proprietary rating formula that polls industry
analysts for product and functionality assessments, company direction,
and customer satisfaction. Product and services costs and financial and
corporate information are also factored into overall scores.
Recipients of the 2014 CRM Market Leader Awards are listed below in
their respective categories:
Enterprise Suite CRM
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Winner: Salesforce.com
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Leaders: Microsoft, Oracle (News - Alert), SAP, SugarCRM
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One to Watch: BPMonline
Midmarket Suite CRM
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Winner: Microsoft
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Leaders: NetSuite, Oracle, Salesforce.com, SugarCRM
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One to Watch: BPMonline
Small Business Suite CRM
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Winner: Microsoft
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Leaders: InfusionSoft, Salesforce.com, SugarCRM, Zoho
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One to Watch: NetSuite
Sales Force Automation
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Winner: Salesforce.com
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Leaders: BPMonline, Microsoft, Oracle, Zoho
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One to Watch: SugarCRM
Incentive Management
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Winner: IBM (Varicent)
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Leaders: Callidus Software (News - Alert), NICE Systems, Synygy, Xactly
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One o Watch: VUE Software
Marketing Solutions
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Winner: Salesforce.com
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Leaders: Adobe (News - Alert), Marketo, Silverpop, Teradata
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One to Watch: Oracle
Business Intelligence
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Winner: IBM (News - Alert)
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Leaders: Oracle, SAP, SAS Institute, Teradata
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One to Watch: Qliktech
Data Quality
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Winner: Informatica
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Leaders: IBM, Pitney Bowes, SAS Institute, Trillium Software
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One to Watch: SAP
Open-Source CRM
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Winner: SugarCRM
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Leaders: Agile CRM, SplendidCRM, vTiger, Xtuple
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One to Watch: CiviCRM
Consultancies
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Winner: Hitachi Consulting
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Leaders: Appirio, Cognizant, Deloitte, IBM Global Business
Services
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Ones to Watch: Capgemini (News - Alert) and Cloud Sherpas
The magazine named five members of the CRM community as 2014
Influential Leaders:
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Satya Nadella, CEO, Microsoft;
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Chet Kanojia CEO, Aereo.com;
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Marissa Mayer, CEO, Yahoo
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Jack Ma, Founder, Alibaba
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Ray Wang, Principal Analyst, Founder, and Chairman,
Constellation Research
CRM magazine also named six Rising Stars for the year:
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Newly expanded marketing solutions provider Adobe;
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AgileOne, a predictive analytics provider for marketing;
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Enterprise productivity solutions provider Cirruspath;
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Visual analytics provider Curalate;
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B2B marketing provider Demandbase; and
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Savo, a provider of sales enablement and productivity solutions.
Lastly, CRM magazine named four customer implementations as
winners of its CRM Elite Award:
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BikeBerry, a Retention Science deployment;
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RedGlaze Group, a SugarCRM implementation;
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SeatGeek, a URX deployment; and
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Sony Computer Entertainment America, a Salesforce.com
deployment.
The 2014 CRM Market Awards will be presented to award recipients on
August 18, 2014, during the opening reception at the CRM Evolution
conference, held at the Marriott Marquis in New York. An expanded
version of the results have been published in the August 2014 issue of CRM magazine-available
in print and in digital
NXTBook format. The awards package is also available online, at http://www.destinationCRM.com.
About CRM Magazine
CRM magazine is the leading publication of the customer
relationship management industry, covering sales, marketing, and
customer service strategies. The magazine also administers and hosts the
annual CRM
Evolution conference. Each of these properties is designed to serve
customer-centric business initiatives and leaders who recognize CRM as a
key strategy for creating enhanced customer value in any industry. For
more information about the magazine, its editorial calendar, or CRM in
general, please visit www.destinationCRM.com.
The monthly magazine and the destinationCRM.com Web site are properties
of CRM Media, a division of Information Today, Inc.
About CRM Evolution
CRM Evolution is a premier conference and exposition (www.crmevolution.com)
showcasing the latest ideas and trends in customer relationship
management. CRM practitioners, consultants, and other leading voices in
the industry meet annually at CRM Evolution to share and discuss the
latest ideas, strategies, innovations, and services and solutions from
the world's leading companies. CRM Evolution, destinationCRM.com, and CRM
magazine are properties of CRM Media, a division of Information Today,
Inc.
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