[July 11, 2016] |
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ServiceSource Appoints New Head of Global Channel Management Practice
ServiceSource (NASDAQ: SREV), the
global leader in customer success and revenue
lifecycle management (RLM) solutions, today announced that it has
appointed industry veteran Jack Johnson as VP of Channel Strategy. In
his expanded role with ServiceSource, Johnson will lead the company's
dedicated channel practice to build and deliver channel-specific RLM
solutions, as well as add capabilities that will enhance ServiceSource's
ability to manage, assist and enable the channel on behalf of
ServiceSource clients.
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Jack Johnson, Vice President of Channel Strategy for ServiceSource (Photo: Business Wire)
In addition, ServiceSource will be presenting and exhibiting at the 2016
Microsoft (News - Alert) Worldwide Partner Conference, July 10-14 in Toronto. In a
joint presentation with Microsoft titled, "Become an Expert in
Maximizing the Lifetime Value of Your Cloud Customers," ServiceSource
will demonstrate how channel partners can create and execute on an
effective customer journey that enables them to deliver a consistent
customer experience, maximize renewals and customer lifetime value, and
grow revenue. The presentation is scheduled for Wednesday, July 13 at 4
p.m. ET in room North 203A-D.
"Our research has shown that vendor renewal rates traditionally perform
12 percentage points higher when sold direct to end-customers versus
through the channel - that presents a lot of opportunity to grow the
bottom line for both the channel and vendor," said Johnson. "I'm
thrilled to be leading the team that enables ServiceSource clients and
their partners to capitalize on that opportunity, and to help them
overcome the recurring revenue challenges raised by the transition to
the cloud and resulting subscription economy. With the actionable
advice, resources and solutions we'll share at WPC, vendors and channel
partners will be better equipped to adapt to these changing dynamics."
At the conference, ServiceSource will be exhibiting new
thought-leadership and a new channel-specific assessment process for
improved channel performance at booth #1443, including:
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ServiceSource's new Channel Management Maturity Model and
Benchmarking Process. Companies have various levels of
capabilities in managing and enabling their channel, and
ServiceSource's new maturity model provides a framework for evaluating
those capabilities specific to a channel sales model. The maturity
model assesses a vendor's and their channel partner's capabilities
across the areas of people, process, technology, data, policy and
KPIs. Based on more than 15 years of experience driving improved
recurring revenue and retention through the channel, this new maturity
model is designed to help diagnose any possible gaps, and more
accurately rate vendor's or chanel partner's level of sophistication
in driving revenue growth and retention from end customers. To learn
more about ServiceSource's Channel Management Maturity Model and the
benchmarking process, visit the ServiceSource booth #1443.
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eBook: "Drive Channel
Transformation: Enable Partner Success and Maximize Customer Lifetime
Value." This guide provides B2B vendors and partners
with the best practices to improve customer retention, maximize
customer lifetime value, increase renewal rates through the channel
and evaluate the maturity of your current channel practice with
regards to customer success.
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Infographic: "Drive Channel
Transformation." A visual guide to driving revenue
growth through the channel.
For those not attending WPC, best practices and details about
ServiceSource's new Channel Management Maturity Model and benchmarking
process will be shared in a free webinar, "Maximize
Customer Lifetime Value through the Channel," on July 20, 2016 at 1
p.m. ET.
ServiceSource conducts business with more than 67,000 channel partners
annually. The company's Channel Performance Management solution provides
a mix of expert people, best-practice processes and innovative channel
portal technology to drive an improved end-customer experience post
sale. As a result, channel partners are better enabled to sell the value
of a vendor's products and services and more effectively scale, leading
to an increase in revenue growth and retention from a vendor's existing
end-customer base.
Resources:
About ServiceSource
ServiceSource (NASDAQ:SREV) provides the world's leading B2B companies
with expert, technology-enabled solutions and best-practice processes
proven to grow and retain revenue from existing customers. With a
holistic approach to the entire revenue lifecycle, ServiceSource
solutions help companies drive customer adoption, expansion and renewal.
Only ServiceSource brings to market more than 17 years of exclusive
focus on customer success and revenue growth, global deployments across
40 languages and 200 countries, and a powerful, purpose-built Revenue
Lifecycle Management technology platform. For more information, go to www.servicesource.com.
Forward-Looking Statements
This press release contains forward-looking statements, including
statements regarding our business opportunities, challenges, and market
position. These forward-looking statements are based on our current
assumptions and beliefs, and involve risks and uncertainties that could
cause our results to differ materially from those expressed or implied
in our forward-looking statements. Those risks and uncertainties
include, without limitation, fluctuations in our quarterly results of
operations; our technology; the risk of material defects or errors in
our software offerings or their failure to meet customer expectations;
the ability to integrate our technology offerings with other third-party
applications used by our customers; errors in estimates as to the
renewal rate improvements and/or service revenue we can generate for our
customers; our ability to grow the market for service revenue
management; changes in market conditions that impact our ability to sell
our solutions and/or generate service revenue on our customers' behalf;
the possibility that our estimates of service revenue opportunity under
management and other metrics may prove inaccurate; demand for our
offering that falls short of expectations; the potential effect of
mergers and acquisitions on our customer base; our ability to keep
customer data and other confidential information secure; our ability to
adapt our solution to changes in the market or new competition; our
ability to achieve our expected benefits from international expansion;
our ability to protect our intellectual property rights; the risk of
claims that our offerings infringe the intellectual property rights of
others; general political, economic and market conditions and events;
and other risks and uncertainties described more fully in our periodic
reports and registration statements filed with the Securities and
Exchange Commission, which can be obtained online at the Commission's
website at http://www.sec.gov. All
forward-looking statements in this press release are based on
information currently available to us, and we assume no obligation to
update these forward-looking statements.
Connect with ServiceSource:
http://www.facebook.com/ServiceSource http://twitter.com/servicesource http://www.linkedin.com/company/servicesource http://www.youtube.com/user/ServiceSourceMKTG
Trademarks
ServiceSource®, and any ServiceSource product or service names or logos
above are trademarks of ServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160711006072/en/
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