[April 03, 2018] |
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SonicWall Exceeds Financial Goals for Fifth Consecutive Quarter, Eclipses $500 Million in New Partner Deal Registrations and Receives 12 Industry Accolades
SonicWall, the trusted security partner protecting more than 1 million
networks worldwide, announced today that the company surpassed its
financial goals and operational targets for the fifth consecutive
quarter. These benchmarks were supported by 80 percent growth in
SecureFirst partner registrations and more than $500 million in new
partner deal registrations.
"SonicWall, along with our invaluable partner community, continues to
gain momentum, delivering on our promise to diligently protect
organizations of all sizes from today's most malicious cyber attacks,"
said SonicWall President and CEO Bill Conner. "While surpassing goals is
a top priority for us, equipping tens of thousands of partners around
the world with the knowledge necessary to help protect customers against
cybercrime is equally important."
Driven by strategic execution in product and service delivery, as well
as the release of the 2018
SonicWall Cyber Threat Report, the company received 12 cybersecurity
industry accolades since February alone.
"SonicWall continues to execute with the pace, efficiency and innovation
that surpasses our expectations," said Dipanjan (DJ) Deb, Founding
Partner and CEO of Francisco Partners. "The fact that SonicWall is
exceeding our aggressive operating targets, while garnering respected
third-party accolades, is a true testament to the company's diligence
and commitment in delivering value to all stakeholders."
To further aid organizations' pursuit of protecting their data, networks
and customers, SonicWall launched its Threat Meters via the SonicWall
Security Center to provide actionable cyber-attack data and threat
intelligence. The Threat Meters display live cyber attacks by threat
category and origin, and tracks malware, intrusions, ransomware,
encrypted threats, spam, phishing and emerging zero-day threats.
SecureFirst Partner Program Keeps Fast Pace
Since its launch in November of 2016, the SonicWall SecureFirst Partner
Program has exceeded numerous growth and sales objectives. As a 100
percent channel company, SonicWall is proud to enable its global partner
community and continues to promote active participation and
collaboration. The SecureFirst Partner Program has:
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Grown to more than 23,000 registered partners, an 80 percent increase
since May 2017
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Registered 8,700 net new channel partners since May 2017
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Added more than $500 million in new partner deal registrations
SonicWall University Accelerates Partner Expertise, Sales
Opportunities
SonicWall SecureFirst Partners are joining and leveraging SonicWall
University in record numbers. Designed to keep SecureFirst Partner sales
representatives, pre-sales engineers and support engineers at the
forefront of today's cybersecurity threats and solutions, the
sophisticated online enablement and training tool has already achieved
several key milestones:
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More than 68,000 hours of training completed in SonicWall University,
a 600 percent increase since May 2017
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135,000-plus successful exams administered, a 700 percent increase
since May 2017
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More than 6,000 training hours logged by partners
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21 percent quarter-over-quarter increase in revenue attainment for
technology patners that leverage SonicWall University training
Partners that have their staff go through the SonicWall University
achievements are delivering a 21 percent quarter-over-quarter increase
in revenue attainment. This is compared to a 7 percent quarterly revenue
increase for partner companies that don't participate in SonicWall
University training.
SonicWall Customer-Centric Support Setting New Benchmarks
SonicWall also continues its focus on improving customer service and
technical service, delivering key improvements, including:
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54 percent reduction in call abandonment for customer service
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61 percent reduction in call abandonment for technical support
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80 percent reduction in case backlogs
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97 percent positive knowledgebase (KB) article rating year to date
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Year-over-year Self-Service Score (SSS) improved from 4:1 to 10:1
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More than 280,000 KB articles viewed every month
"I am very satisfied with the support access, especially as I am a small
business owner without an IT staff," said David Kerr, owner of David R.
Kerr DDS, a SonicWall customer. "It generally only takes a minute or two
to get through to support. No long waits."
The SonicWall partner community also is witnessing the impact
world-class service can have on troubleshooting technical issues and
improving customer relationships.
"The [SonicWall] engineer went the extra mile to assist me in helping me
with an emergency situation," said Josh Castellano, Vice President of
Operations/Sr. Solutions Provider, from Optel BCS, a valued SonicWall
partner. "Not only did he assist me, but he helped me save my customer."
Momentum (News - Alert) Reinforced by Record Brand Awareness, Industry Recognition
SonicWall launched strategic marketing, public relations and
lead-generation programs to deliver key contributions to the company's
top line revenue. Complementing the financial, partner and support
achievements, SonicWall was acknowledged for its overall execution,
earning 12 awards for individual success, team performances and product
capabilities.
"All cylinders of the SonicWall engine are firing, from product, to
service, to sales, to partners, to marketing - all with acclaimed
results," said Brian Decker, head of security investing at Francisco
Partners. "This performance has translated into significant value for
SonicWall's partners and customers."
This execution was highlighted by a sweep in the 2018
Info Security Product Guide Global Excellence Awards. SonicWall
received a total of eight awards for ISPG's 2018 program, including Gold
in the CEO of the Year and Security Marketing Team of the Year
categories.
2018 Info Security Products Guide Global Excellence Awards
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Grand Trophy Winner: SonicWall
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CEO of the Year (500-2,499 employees): Gold Winner, Bill Conner
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Security Marketing Team of the Year: Gold Winner, SonicWall, Bob
VanKirk and Team
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Customer Service Department of the Year: Bronze Winner, SonicWall,
Keith Trottier and Team
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BYOD Security: Silver Winner, SonicWall Secure Mobile Access
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Email Security and Management: Silver Winner, SonicWall Email Security
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Firewalls: Silver Winner, SonicWall NSA 2650
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Network Security and Management: Bronze Winner, SonicWall Cloud Global
Management
SonicWall also collected a trio of awards from CRN: 20 Coolest Network
Security Vendors, Steve Pataky for Channel Chief Award and Chris Auger
for Channel Chief Award. In addition, the SonicWall Capture Advanced
Threat Protection (ATP (News - Alert)) cloud sandbox service took home the Enterprise
Integrated Security Solution of the Year (SME) at the 2017 Indian ISV
Awards announced in February.
Finally, SonicWall was named a finalist for three additional awards:
Cyber Defense Magazine InfoSec Awards 2018; SC Magazine Best UTM
Security Solution for NSA 2650 Firewall; and SC Magazine Best Managed
Security Service for SonicWall Cloud Global Management System (GMS (News - Alert)). The
winners for all three will be announced during RSA Conference 2018,
April 16-20, in San Francisco, Calif.
"I'm extremely proud of what our team has been able to accomplish across
our product portfolio, SecureFirst program, customer service and bottom
line," said Conner. "This a journey, and we will continue to focus on
delivering world-class security services and solutions that protect our
partners and customers in today's cyber arms race."
For More Information
To learn more about SonicWall, or to partner with us, please visit:
About SonicWall
SonicWall has been fighting the cyber-criminal industry for over 26
years defending small, medium-size businesses and enterprises worldwide.
Backed by research from SonicWall Capture Labs and the formidable
resources of over 23,000 loyal channel partners around the globe, our
award-winning, real-time breach detection and prevention solutions
secure more than a million business and mobile networks and their
emails, applications and data. This combination of products and partners
has enabled an automated real-time breach detection and prevention
solution tuned to the specific needs of the more than 500,000
organizations in over 150 countries. These businesses can run more
effectively and fear less about security. For more information, visit www.sonicwall.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180403005519/en/
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