[May 11, 2018] |
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ShippingEasy Named 2018 Top Small Business for Customer Service
ShippingEasy,
the leading provider of cloud-based shipping, inventory management, and
customer marketing solutions for e-commerce sellers of all sizes, has
won the All-Star Service Team of the Year - Small Business Award
presented by the National Customer Service Association (NCSA).
The All-Star Awards recognize organizations that consistently provide
outstanding service to all of their customers. ShippingEasy was heralded
for not only their unique customer service, but for living their mission
and values, and regularly going above and beyond the normal service
expectations, as well.
"One of the key factors in ShippingEasy's evolution into a one-solution
e-commerce hub for order management, fulfillment, shipping, inventory
management, and email marketing is world-class customer service," said
Katie May, ShippingEasy's CEO. "We fully support our customers with
trained experts across a broad e-commerce spectrum. That level of
support coupled with always going the extra mile for our customers
allowed us to win the All-Star Award, which we're very proud of."
ShippingEasy's customer success team is devoted to all aspects of
customer service including:
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Helping customers use ShippingEasy to their greatest advantage
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Providing useful, rapid-response technical support
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Developing flexible solutios that can be adapted to thousands of
different customers' processes
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Communicating with product and development teams to improve features
and functionality based on user feedback
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Escalating unresolved issues while maintaining ownership of issues
through resolution
In its entry for the award, ShippingEasy cited several customer
testimonials to showcase their service:
Your program is the best shipping platform for all shipping needs.
The cherry on top is your customer service. It is the only online
support that provides quick and knowledgeable support on the entire web.
By far surpasses anyone else's customer service I've ever used. Supreme
Sales Inc.
Your customer service is outstanding! I can always count on someone
answering the phone, and solving my problem, or giving me an easier way
to do things. Constitution Games, LLC
Your staff has exceptional customer service. If I have questions,
ShippingEasy is a phone call away, and eager to talk me through
issues/questions. Challah Connection
ShippingEasy's technical support is incredible - every question
answered expertly and quickly. Buckaroo Leather Products
Founded in 1996, the National Customer Service Association is a
membership organization which equips its members with the information
and skills to build and nurture enduring customer relationships.
About ShippingEasy - ShippingEasy
is the easiest cloud-based shipping platform on the market. With
ShippingEasy, online merchants of all sizes can ship fast, with the best
rates, and grow orders. Our powerful integrations with leading online
marketplaces such as Amazon, eBay, Etsy (News - Alert), Walmart, Shopify, Magento,
WooCommerce, and many others, allow customers to manage orders, automate
shipping, track shipments, and notify recipients - in one easy-to-use
platform. Complete with email marketing, customer and inventory
management features, along with our industry-leading phone, chat, and
email support - tens of thousands of online merchants use our
award-winning software to ship fast, cheap, and to grow their
businesses. ShippingEasy is a wholly-owned subsidiary of Stamps.com
(Nasdaq: STMP). For more information, visit https://shippingeasy.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180511005056/en/
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